Shipping and Returns
At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy. This is Texas y’all. Please keep in mind your shipping destination and it's distance from Garland, Texas when you are selecting shipping methods and considering deadlines for receiving orders/gifts. Not all methods are available to all desintations. Kate Weiser Chocolate has reserved the right to limit shipping methods depending on the temperature, time in transit, and general weather conditions of a location.
Order Processing
We strongly recommend you review your order before it is submitted as we can not modify or make changes to an order after it is submitted. After your order has been placed, you will receive an order confirmation to the email address provided during checkout. Once your order has been processed, you will receive a second email from Kate Weiser Chocolate with tracking information stating that a shipping label has been created
If you have any questions regarding an existing order/s, our shipping department operates Monday-Friday from 9 A.M CST-5 P.M CST.
Please call our Customer Service Representative at 469-619-4929 or email customerservice@kateweiserchocolate.com with any questions. Our customer service representative will get back to you during our working hours.
General Shipping
During the warm shipping season, we must allow at least 24 hours to properly prepare your package before it is sent out. Same day shipping is not offered. Our daily cutoff time for a next day shipment is 1:00 P.M CST.
Our website currently ships to U.S addresses only and does not ship to P.O boxes. Please ensure all shipping address information is correct and that you have provided a street address, company name, suite or apartment number when applicable to ensure proper delivery. A fee of $18 will be required to modify a shipping address once the package has been shipped.
Failed Deliveries
Kate Weiser is NOT Responsible when:
- Customer provided an incorrect/outdated address
- Recipient is not available to receive the package
- Customer does not provide a corrected/new delivery address within 24 hours of first delivery attempt
- Shipments that are returned or require rerouting due to an incorrect address will be subject to additional charges for reshipment and/or relabeling for the carrier. We highly recommend shipping orders to an address where the recipient will be available to receive them.
Shipping Options and Estimated Ship/Delivery Dates
Please refer to the chart below of our available shipping methods and delivery dates based on the time and date the order was placed. Please note delivery dates are estimates and are not guaranteed.
Holiday Closures and Shipping
Kate Weiser Chocolate does not ship out the following days:
- Memorial Day
- Independence Day- July 4th
- Labor Day
- Thanksgiving Day
- Christmas week- December 25th-December 29th
- New Year's Day- January 1st
- We do not ship on Fridays, Saturdays, or Sundays
Returns
Kate Weiser Chocolate is committed to customer satisfaction. If there is any issue or discrepancy upon receipt of your order, please contact Kate Weiser Chocolate via email for a replacement or refund with pictures of shipping boxes and of the product that capture the damage. These requests must be received within 3 days of delivery of the order.
After 3 days of receipt, Kate Weiser Chocolate considers the shipment to be delivered and accepted with no issues. To report issues or send photos of damaged products, please email customerservice@kateweiserchocolate.com. Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for a reshipment or refund. Kate Weiser Chocolate reserves the right to limit replacements or refunds.