Shipping and Returns

At Kate Weiser Chocolate, we take pride in the quality of our products and want them to arrive just as perfect as when they leave our kitchen. To help make that happen, we have created the following shipping policy.

This is Texas y’all. We urge you to consider your shipping destination, weather conditions and its distance from Garland, Texas when choosing a shipping method. Especially if you're ordering for a special occasion or an important deadline. 

Not all shipping methods are available to all destinations. Kate Weiser Chocolate has reserved the right to limit shipping methods depending on the temperature, time in transit, and general weather conditions of a location.

Savedby Package Protection

For your convenience, Savedby Package Protection is automatically added to your order at checkout. This service helps protect your purchase in case of damage, loss, melting, or shipping delays; which is especially important since chocolate is a perishable (and meltable!) product.

We strongly recommend keeping this protection to ensure your order is covered. However, you do have the option to remove it before completing your purchase.

Please note: If you choose to proceed without Savedby Package Protection, your order will not be eligible for refunds or replacements due to issues like melting, damage, or carrier delays.

Here are a few frequently asked questions about how Savedby Package Protection works:

Q: What is SavedBy Package Protection?
A: SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

Q: How Much Does it Cost?
A: SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Q: How do I use my SavedBy Protection?
A: If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies

Q: What does Savedby Protection NOT cover?
A: Saved by does not cover any fulfillment or packaging issues. 

Some examples include: 

  • Damaged shrink wrap, as this is used for security purposes during shipping and not for product freshness.
  • Orders/claims that appear to be fraudulent.
  • Shipping delays (unless the delay causes spoilage to the products).
  • Customer inflicted damages.

You can also reach out to customerservice@kateweiserchocolate.com for any questions you have about Savedby Package Protection, or if you want us to help you make a claim for your order.

If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies

Holiday Order Processing

During the busy holiday season, please allow 1–3 business days for order processing and fulfillment once your order is placed. You’ll receive a tracking number as soon as your order ships.

Please keep in mind that this is the busiest time of year for shipping carriers, and while we work hard to get orders out on time, UPS shipping delays may occur and are beyond our control. We truly appreciate your support and patience, and assure you that we are fulfilling orders as fast as we can in order for shipments to leave as close to the expected ship date as possible.

Order Processing

We strongly recommend reviewing your order before submitting, as we are unable to make changes once an order has been shipped. If you need to request a change before shipment, please contact us as soon as possible. Please note that changes to your order may result in additional costs depending on the request.

Once your order is submitted, you'll receive an order confirmation email or text to the contact information provided during checkout. When your order has been processed and is ready to ship, you'll receive a second email with tracking information confirming that a shipping label has been created.

If you have any questions about an existing order, please reach out to our Customer Service Representative at 469-619-4929 (Ext. 5) or at customerservice@kateweiserchocolate.com  Our customer service representative will get back to you during our working hours. Monday - Friday, 9 A.M. to 5 P.M. CST.

General Shipping

During the warm shipping season, we require at least 24 hours to properly prepare your package before it can be shipped. Same-day shipping is not available, and our cutoff time for next-day shipment is 3:30 P.M. CST.

We currently ship via UPS to U.S. street addresses only and not P.O. boxes. To ensure proper delivery, please double-check that your shipping address is complete and accurate. Be sure to include any necessary suite, apartment, or company names when applicable. If a shipping address needs to be modified after the package has shipped, a $21 fee will be required to make the change.

Kate Weiser Chocolate is NOT responsible for any UPS shipping delays.

UPS Service Guarantees

The UPS® Service Guarantee is currently active for the below domestic services:

  • UPS 2 Day Air A.M.®
  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • UPS Next Day Air® Early
Holiday Closures and Shipping

Kate Weiser Chocolate does not ship on the following days: 

  • Memorial Day
  • Independence Day- July 4th
  • Labor Day
  • Thanksgiving Day 
  • Christmas week- December 25th-December 29th 
  • New Year's Day- January 1st
  • We do not ship on Thursday - Sunday

Shipping Options and Estimated Ship/Delivery Dates

    Please refer to the chart below of our available shipping methods and delivery dates based on the time and date the order was placed. Please note delivery dates are estimates and are not guaranteed.

    Ground Transit Time from Kate Weiser Chocolate Shipping Facility

    Please consult this map when deciding what method to select for your order. This map is for Ground transit only.

     

    Returns

    At Kate Weiser Chocolate we are committed to customer satisfaction. For issues related to melted, damaged or missing orders, a replacement or refund is only provided when Savedby Package Protection is purchased at checkout. Exceptions may be made in cases of fulfillment or packaging issues. If you purchased Savedby Package Protection and have any issues with your order after delivery please contact Savedby as soon as possible to start your claim.

    If you did not purchase Savedby and are experiencing an issue, or if you need assistance navigating the Savedby claims process, please reach out to us at customerservice@kateweiserchocolate.com

    Please note: Due to the perishable nature of our products, Kate Weiser Chocolate reserves the right to limit refunds or replacements.