Help and Support

In Store Pickup

InStore Pickup

Our website offers in store pick up at our 3 retail locations in the Dallas/Fort Worth area.
You can view our store locations:

Store Locations

Fulfillment of pick up orders can take up to 24 hours, depending on the time of year and time of day the order was placed. After your order has been placed, you will receive an order confirmation to the email address provided during checkout. You will receive a second email from Kate Weiser Chocolate once your order is ready for pick up.

Due to the perishable nature of our products, we can not offer refunds or replacement items for in store pick up orders that are not picked up within the pick up time frame.