FAQ’s
Q: Are you offering any chocolate making classes/events?
Not at the moment. When we do begin offering classes again we will send out an email announcing it. Please make sure you are subscribed to our email newsletter, we call it the K-Dub Club!
Q: What locations do you have in Texas or across the U.S?
We have 3 permanent locations in the DFW area. For details like the location, store hours, and phone numbers of our shops, please check out our locations page here.
Q: Do I need to refrigerate my chocolates? How long are they good for?
We recommend storing your chocolates at room temperature (below 75 degrees Fahrenheit), out of direct sunlight. Most items will have their expiration date on the back (item’s shelf life varies) but generally they are as follows:
Bonbons & Candy Bars: 4 weeks
Caramels: 12 weeks
Molded Figures: 6 months
Carl, Lil' Carl, and Carla : 18 Months
Q: What do you offer that is sugar free?
We do not have any sugar free items at this time.
Q: What do you offer that is vegan?
We have one vegan option. Our 72% Grand Cru Dark Chocolate Bar.
Q: What products are Gluten Free?
We have quite a few gluten free products. You can filter by gluten free bonbons on our Build-A-Box page. Our gluten free chocolate bars are 72% Grand Cru, Dark Chocolate Almond, Coffee Hazelnut, and Very Berry Chocolate Bar. The Caramel Collection, Red Wine Collection, and Rose Collection are all gluten free.
Q: Do you offer any kind of discounts year round?
We offer two Spend More Save More discounts. When you spend $1,500 before taxes and shipping you will automatically save 10% off your order. When you spend $3,500 before taxes and shipping you will automatically save 15% off your order. This discount will appear in your cart as soon as you reach the minimum spend required. No code is necessary. This discount is also available on our zest multiship page, and with our corporate gifts. We have the right to suspend this discount at any point. This discount cannot be combined with product discounts.
We offer a 5% off discount on your box of chocolates if you bring your box back in for a refill. You save us a box, we save you 5%! This offer is only available in our store locations. It is not offered online. We also offer a 10% off military discount with ID in store only.
Q: Do you offer any local delivery services?
At this time we do not, however we are currently setting this up in our new website. If you need an order delivered we suggest trying Doordash.
Q: Where is my order?
The date selected at checkout is the ship date. Ship date is the day the order leaves our facility. You will receive a tracking number at the email entered when it has shipped.
Q: What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
Q: How Much Does Savedby Package Protection Cost?
SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
Q: How do I use my SavedBy Package Protection?
If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-
Q: Can I ship items to multiple addresses in one transaction?
Yes you can! Click the link here. From this page you will be able to ship to multiple addresses through our partner platform Zest. Perfect for gifting to multiple people at the same time.
Q: What is the fee I see added on when I checkout using Zest?
There is a small convenience processing fee that is associated with a multishipping purchase.