Shipping & Pick Up Policy
At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.
All orders placed by 1:00pm Central Standard time will be processed same day. Any orders placed after our 1:00pm cut off time will be processed the following business day. After placing your order, you will receive an email confirming that your order was placed. Once your order is processed, you will receive a second email with tracking information once your order has shipped.
In Store Pick Up
For your convenience, we offer an in store pick up option during our online check out process. Please allow 24 hours for all pick up orders. If you need same day pick up, give us a call to specify and we will be happy to accommodate your order. All in store pick up orders will be processed at our Trinity Groves location.
Available Shipping Options
Overnight (October - mid November) - available for any orders placed Monday - Thursday before 1:00pm
2nd Day Air (mid November - April) - available for any orders placed Monday - Wednesday before 1:00pm
Ground (Eligible zip codes only, mid November - April) - available for any orders placed Monday - Wednesday before 1:00pm to all eligible zip codes. If your zip code is eligible then the ground option will automatically appear during checkout.
Any orders placed after 1:00pm CT on Thursdays will be processed and shipped out the following Monday.
All shipping options refer to business days only, we do not offer Saturday delivery.
Kate Weiser Chocolate does not ship out the following days:
The day before Thanksgiving
New Years Eve
New Years Day
Warm Season No Shipping
During the warm spring and summer months, Kate Weiser Chocolate will not be offering shipping, this is Texas y'all.
Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping. We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands. We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.
If at anytime you are unsatisfied with your order, please email Kate directly at firstname.lastname@example.org with your name and order number and we will contact your right away. We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.